Appointment Scheduling
Medicall365 offers appointment scheduling for medical offices that need assistance in supporting their patients during and/or after office hours, with the ability to update patient information, cancel/schedule appointments, and reschedule appointments. With our help, your appointment desk will never close. Call (800) 450-0544 to speak to a sales representative.
Our telephone operators are expertly trained to connect with your callers and provide a one-of-a-kind experience unmatched by other answering services. We offer two types of appointment scheduling: Integrated appointment scheduling and hosted appointment scheduling. Both allow the operator to make and cancel appointments on your behalf; however, there are some important differences between the plans, which are detailed below.
Integrated Appointment Scheduling
Medicall365’s integrated appointment scheduling is the most progressive appointment scheduling service available, offering medical offices the chance to provide patients with 24-hour dynamic customer service. Our development team has created software that allows our operators to interface and communicate with your practice management system through a secure connection. Using this interface, our operators can quickly access a patient’s profile and the office appointment calendar. Your patients’ 24-hour access to care is heightened to a level of excellence only Medicall365 can provide. When operators perform any action, your system is updated to reflect the change.
Operators can perform the following actions:
- Update existing patient information (phone number, address, insurance information, etc.)
- Create new patient profiles
- Set and cancel appointments
- Confirm appointment dates and times
Your account manager will work closely with you while setting up your account to make sure that the service always meets your expectations, especially as your needs change. Integrated appointment scheduling accounts are customizable to the point of mirroring your office protocols, ensuring that all your customers are fully satisfied.
Integrated Appointment Scheduling Account Setup
Receive a free integrated appointment scheduling quote. You will be assigned a designated account manager who will provide you with account setup forms and work with you throughout your setup process. Note: quotes are good for 30 days.
The new subscriber completes and submits the account setup forms and service agreement online, via fax, or by email. Your account manager is available to answer any questions that may arise when completing your forms.
Once your completed forms and service agreement are received, the account manager will contact your office manager to confirm your information and iron out any ambiguities before submitting your account to our programming team.
Our programming team will begin configuring the interface which connects to your EMR. If necessary, our programmers will work with your EMR provider to ensure our interface can communicate with your EMR.
When your account setup is complete, the account manager will notify your office manager and coordinate a start date.
We’re always here to help! Please call us at (800) 450-0544 with any questions or concerns about Medicall365’s integrated appointment scheduling.
Hosted Appointment Scheduling
With Medicall365 Hosted Appointment Scheduling, subscribers enjoy the benefits of having a remote appointment desk without full Electronic Medical Record (EMR) system integration. Hosted Appointment Scheduling works particularly well for small to mid-sized offices.
How it works
Our Hosted Appointment Scheduling works with an online calendar made available via the Medicall365 online portal. Calendars may be accessed and altered 24 hours a day. Your office manager may log in through our encrypted connection to create or edit available appointment slots or to view scheduled appointments.
With Medicall365 Hosted Appointment Scheduling, operators can
- Make appointments using available slots
- Cancel appointments visible on your online calendar
In addition to online access, messages about scheduled or cancelled appointments can be sent via any of our dispatch methods.
Hosted Appointment Scheduling Account Setup
Receive a free hosted appointment scheduling quote. You will be assigned a designated account manager who will provide you with account setup forms and work with you throughout your setup process. Note: quotes are good for 30 days.
The new subscriber completes and submits the account setup forms and service agreement online, via fax, or by email. Your account manager is available to answer any questions that may arise when completing your forms.
Once your completed forms and service agreement are received, the account manager will contact your office manager to confirm your information and iron out any ambiguous details before submitting your account to our programming team.
Our programming department will create your online portal calendar and grant permission to your office manager to allow customization.
When your account setup is complete, the account manager will notify your office manager and coordinate a start date.
We’re always here to help! Please call us at (800) 450-0544 with any questions or concerns about Medicall365 Hosted Appointment Scheduling.
Pricing
Click here to view pricing.