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We specialize in providing exceptional, HIPAA-compliant, reliable, round-the-clock service to receive and convey critical communications. MediCall365 customer service experts deliver reliable and efficient answering service solutions for a wide range of Health Care Specialists. We’re raising the bar for answering services through our dedication, expertise, and ongoing staff training.
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We strive to present each customer with perfectly recorded, 100% accurate messages. Every detail we document is double-checked, for accuracy so that you can be confident that each of your messages includes all of the patient’s relevant information, the patient’s exact name, and the right call-back number.
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Even on the 3rd shift, our operators are waiting intently by the phone for your patient’s calls. Let your office take a full lunch break and go home on time to their families – we’ll be there to answer the calls that come in when you’re busy with your life. We’ll mainline the caffeine and sit at attention, so you can get a good night’s rest and be ready to help patients in the morning.
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We know that for your business, HIPAA compliance isn't an option, it's a requirement! That’s why our employees are rigorously trained in HIPAA compliance, and we've implemented policies and procedures that will ensure your electronic transmissions and records are protected.
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Define your callers’ customer service experience from start to finish. Scripted messages are the very best way to ensure office policies are maintained after-hours.
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All of our on-call Tele-Nurses possess a minimum of 10 years’ clinical experience, use industry standard protocols, and are covered under a million-dollar malpractice policy. This means that we’re completely qualified to handle emergency calls any time of the day or night, without ever needing to disturb you.
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Are you running a promotion for merchandise or a service? Our operators can answer basic questions, take a message, or even help you close the deal! When the response to your promotion comes pouring in, we'll be there, ready to assist.
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We possess the technological and human resources necessary to support your account on a variety of levels. As your needs change, we are able to adapt to provide more support or less support as needed.
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Are you having a meeting, going on vacation, or attending an important event? We can hold your messages, advise your callers, or relay critical contact information for the provider covering your patients while you’re away.