Medicall365 has helped the client provide customer service well beyond office hours. A team of highly responsive communicators, they have also been able to capture caller information and determine through which marketing channel the customer came to know of the client’s business.
I called Medicall365 today and I found this guy Adam Smith one of the best customer services ever even though I did not sign up with them the guy gave me all the information that I need for what I need but I'm coming back to them when I have my service for that need the service that they provided thank you very much for Medicall365 you guys are the best
The account was easy to set up. Staff and receptionists are pleasant and responsive.
The amount of time and work that these people are saving me is beyond words. I no longer have to rush or stop work to answer phone calls, take down info and schedule anymore. Or have to get irritated whenever a telemarketer calls because they always call at the worst possible moment. Now the time and effort can be put where it belongs, into the work and customers. Thank you again for everything and for being so punctual and respectful to my clients.
Ryan provided amazing guidance on steps to take to resolve an issue we were having with a repeat caller.
James Johnson is the best. Very helpful and knowledgeable. I will recommend all my friends to him.
We are returning to Medicall. I loved working with them the first time and have enjoyed coming back. It was incredibly easy to reactive our account even though it had been almost five years. Keep up the great work!
Medical365 "Works" for everyone! Medical365 has a high degree of customization. We use it in multiple different practices and everyone has different workflows in place to make the system work for them.
I had an issue with our account and Adam Smith was right on top of it! We have been using Medicall365 for over 6 years and every time we need something they are there to answer. We don't know what we would do without them.
We changed answering services from a pretty disappointing service and now we have a great service who answers the phone and sends us the messages in a convenient manner. We appreciate all Medicall365 has done to up our customer service level with our after hours calls.
This call center is extremely customizable!! Very good service
I was looking for an alternative to the answering service we are currently using and a colleague suggested Medicall365. I have spoken with Adam several times and he has been fantastic! He took the time to explain all my options, answered all my questions and all the while was extremely patient and professional. I signed up today and I feel very confident that we have made the right move!
Medicall uses Telephone encounters - sending telephone encounters to providers/nurses is much more reliable then having the patient transferred to a employees voicemail. Nurses and providers can see who the telephone encounter is from and look over their chart before calling the patient back, all in one place.
Service is great, exactly as expected and advertised. Customer service is even better -- very prompt, friendly and willing to help.
We have been with Medicall 365 for over a year now and the service we have received is night and day compared to the last company we were with. An operator is always available to answer the phone. They provide the flexibility to create and edit, as needed, your own script for the operator to follow. The customer service area is very responsiveness to any questions and needs you may have.
Adam was very helpful. I called numerous times and he knew how to get the answer I needed.
Great customer service! Very quick and friendly.
Awesome Customer Experience: They do what they say they will do, when they say they will do it!!
Good service at a fair price. No hidden costs and appointment scheduling ability 24 hours a day.
I have had many complements from clients saying how courteous the ''receptionist'' was. I truly appreciate all of the hard work and dedication each operator does to make my business look good, thank you!
Spencer and the team are always helpful and quick with our script change requests. Thank you for making things easy!
We are using Medicall365’s Appointment Reminders for a practice with multiple sites and clinicians, and it is working perfectly. Setup was transparent, and it works smoothly once established.
I have received timely and detailed messages. I couldn't operator my medical practice without this service.
I have a bilingual constituency, their response, notification and handling my clients is superb. They have become irreplaceable for what we do.
We couldn’t work without this service now - has made a huge difference to our business and reduced no shows and unnecessary driving by almost 100%. Great for "paper trail" too - no more denying appointments :). Price very reasonable.
Very professional and courteous to callers. Very reasonably priced. I am very satisfied.
I truly feel we have found the right nurse triage service to meet our needs. It meets our patient care and healthcare needs. The staff have been exceptionally helpful and are very knowledgeable, very patient and understanding. The service is second to none and it will transform the healthcare experience, not only for our patients but for your healthcare team.
Medicall is a great option for providing 24x7 answering service. We used the duo language operators option and it worked out very well for us. Also, we have had great experiences with their customer service. They were always available and able.
Great pricing and people love this service whenthey call!
Great customer service! Very quick and friendly